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www.kokosnatural.dk is operated by Andersen Nair IVS and has the following formal information:

Andersen Nair IVS

Office: Margretheholmsvej 62, 3.th. 1432 Copenhagen K

Stock: Orfeus All 8 kld. 2650 Hvidovre

CVR: 37749354

Phone: 23917555 (14-18)

Mail: info@kokosnatural.dk

How do I order at www.kokosnatural.dk?
At www.kokosnatural.dk you can choose which products you want and put them in your shopping cart. Then press order, approve your order and then make your payment. You will immediately receive an order confirmation on your email, which you can easily print and save.

Then your order will be processed from www.kokosnatural.dk. If you later wish to receive a new copy of your order confirmation, you can always send an email to info@kokosnatural.dk.

We take reservations for misprints, price increases, sold out / discontinued goods

Sales and delivery terms apply to all deliveries from www.kokosnatural.dk:
Delivery of goods from www.kokosnatural.dk is considered to have happened when the consumer has received the goods. Depending on the choice of supplier for the package, the delivery time will appear.

Cancellation and cancellation:
If you wish to cancel or cancel an already placed order (which has not yet been shipped), just send us an e-mail to info@kokosnatural.dk regarding. cancellation (remember to give the order number).

Returns:
– Your right of withdrawal runs from the time you receive the item.

Should you regret your purchase, you have 14 days of cancellation right. That is, you can return your purchase at any time within 14 days from the date you have notified that you will cancel your purchase.

How to undo your purchase:
– Never return your order before contacting our customer service

If you wish to cancel your purchase, it is important that you give us notice. It is not enough just to refuse to receive the package, as we must be notified directly through our customer service. You can easily let us know that you want to undo your purchase just by sending us an email at info@kokosnatural.dk which contains your order number and your reason. Please note that the item must be returned within 14 days after you have notified us of your cancellation of the purchase.

When you return an item, we will refund the entire purchase price incl. freight costs if you return the entire order. You pay the direct costs in connection with the return of the goods and bear the risk of the goods from the delivery of the goods, and upon return you are responsible for ensuring that the goods are packed properly.

Once you have returned the item, we will send you an email with information about the further process.
Repayment of your purchase amount will be made within 14 days after we received your notice of cancellation of your purchase. However, after we have received the goods returned or have received other kind of proof that you have sent your item back.

return address
Andersen Nair IVS
Margretheholmsvej 62, 3.th.
1432 Copenhagen K
Denmark
Complaints and Warranty:
– Of course, you have a two-year warranty, which applies from the day you receive your goods.

You have as a customer two years warranty after the goods have been received. If you wish to advertise a product, please contact Andersen Nair IVS before returning. You do not have to pay for the freight. In case of a complaint you must send the item to the address at the top. As a consumer, you have a two-year warranty, which means that you can either get the goods repaired, exchanged, money back or refusal of the price, depending on the specific situation. This of course means that the complaint is justified. When we receive the item from you, we will send you an email about the further process. .

You must advertise within “reasonable time” after you have discovered the defect in the item. If you advertise within two months after the defect is discovered, the complaint will always be timely.
If you want to complain about your purchase, please contact info@kokosnatural.dk.

Price and payment:
www.kokosnatural.dk you can order your goods online and pay via: Mobilepay, Dankort, Visa, Master Card, Maestro and Visa Electron. All prices on www.kokosnatural.dk are incl. VAT. The payment will appear on your account as Andersen Nair IVS, as it is our company name behind www.kokosnatural.dk. We do not charge a fee when using Dankort.

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